* The Human Resource Certification Institute has approved this presentation for 1 credit hour which can be used toward PHR, SPHR and GPHR recertification.

According to Mediate.com, "It is estimated that 30% of a manager's time is spent dealing with workplace conflict and that Fortune 500 company executives are involved in litigation related activities 20% of their time." Workplace conflict impacts productivity and turnover in organizations. It occurs at all levels of the organization, both interdepartmentally and intradepartmentally, both laterally and vertically. However, there is hope in the form of a process, that works at the individual level, for managing conflict and ending the damaging effects of conflict spirals. Studies have shown that when people are in tune with who they are, have set goals, and are working toward their goals, they will experience less conflict in their lives and manage the conflict they do experience better.

Judy's presentations focus on the power each of us has to effect change in both our personal lives and in the workplace by being authentic, that is, true to who we are at our core.